Effective Date: 2nd Nov 2025
Last Updated: 3rd Nov 2025
1. Introduction
- Welcome to AI Voice Agent (“we”, “our”, or “us”), operated by Ai Whiz Pro through https://aivoiceagent.aiwhizpro.com/ (the “Website”).
- This Privacy Policy describes how we collect, use, share, store, and protect your personal data when you use our AI-powered voice interaction and automation services (“Services”).
- We comply with the Digital Personal Data Protection Act, 2023 (DPDPA) and respect your right to privacy.
By using our Website or Services, you consent to this Privacy Policy.
2. Information We Collect
We collect only the data necessary for lawful and specific purposes.
2.1 Personal Data You Provide
When you interact with our Website or Services, you may provide:
Full name
Email address and phone number
Account registration data (username, password)
Voice recordings, transcripts, or chat messages you submit
Feedback, support requests, or inquiries
2.2 Automatically Collected Data
When you access our Website, we automatically collect:
IP address, browser type, operating system, device ID
Usage data (pages visited, clicks, time spent, etc.)
Cookies or similar tracking data (for functionality and analytics)
We do not collect or process sensitive personal data (such as biometric data or financial details) unless absolutely necessary and with your explicit consent.
3. Purpose of Data Processing
We use your personal data only for purposes that are lawful and relevant to our Services, including:
To provide and improve our AI voice agent platform
To communicate with you and respond to support requests
To manage your account and verify your identity
To analyse usage trends and enhance performance
To ensure system security, prevent fraud, and maintain compliance
To comply with legal obligations under applicable laws
4. Lawful Grounds for Processing
Under the DPDPA, we process your personal data based on one or more of the following lawful grounds:
Your consent (explicit or implied, as required by law)
For the performance of a contract or to provide a requested service
To comply with legal obligations
For legitimate business purposes, such as analytics, service improvement, and fraud prevention
You have the right to withdraw consent at any time.
5. Data Sharing and Disclosure
We do not sell or rent your personal information.
However, we may share your data in the following limited circumstances:
With service providers or processors (for hosting, analytics, customer support, etc.)
With affiliates or business partners who assist in providing Services
If required by law, regulation, or government request
During mergers, acquisitions, or business transfers, with appropriate safeguards
All third-party processors are bound by confidentiality and data protection agreements that meet DPDPA requirements.
6. Cross-Border Data Transfer
If your data is transferred outside India, we ensure that such transfers comply with DPDPA Section 16 and are made only to jurisdictions approved by the Government of India or where equivalent safeguards are ensured.
You will be informed prior to such transfers wherever required by law.
7. Data Retention and Deletion
- We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
- Once the data is no longer required, it is securely deleted, anonymised, or archived following industry best practices.
- You may request erasure (“right to be forgotten”) of your personal data at any time by contacting us (see Section 12).
8. Data Security
We use industry-standard security measures to protect your data, including:
SSL/TLS encryption for website communications
Access controls and authentication for internal systems
Regular monitoring and data breach response procedures
While we take reasonable steps to secure your data, no system is entirely immune to breaches. We will notify you and the Data Protection Board in case of any personal data breach, as per DPDPA Section 8(6).
9. Your Rights under the DPDPA, 2023
As a Data Principal, you have the following rights:
Right to Access: Request details of your personal data held by us.
Right to Correction: Request corrections or updates to inaccurate or incomplete data.
Right to Erasure: Request deletion of data when it is no longer necessary.
Right to Nominate: Nominate another individual to exercise your rights in case of incapacity or death.
Right to Withdraw Consent: Withdraw previously given consent at any time.
To exercise any of these rights, email us at admin@aiwhizpro.com
We will respond within the time limits specified under the DPDPA.
10. Use of Cookies
Our Website uses cookies to:
Remember user preferences
Improve site performance and personalization
Track usage analytics
You can control or delete cookies through your browser settings. Some features may not function properly without cookies.
11. Children’s Data
- Our Services are not intended for children under 18 years of age.
- We do not knowingly collect data from minors. If you believe your child has provided personal data, please contact us, and we will promptly delete it.
12. Contact Information
If you have questions, concerns, or wish to exercise your rights, contact our admin:
Admin: Harsha vardhan
Email: admin@aiwhizpro.com
Address: 2-23-188,Kukatpally, Hyderabad – 500072
Phone: 6302677645
We will acknowledge and resolve your concern as per Section 8(9) of the DPDPA, 2023.
13. Updates to this Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Significant changes will be communicated via email or site notice. Continued use of our Website after updates constitutes your acceptance of the revised policy.
© 2025 AI Voice Agent. All Rights Reserved.
This Privacy Policy complies with India’s Digital Personal Data Protection Act, 2023.