Refund & Cancellation Policy

Effective Date: 2nd Nov 2025

Last Updated: 3rd Nov 2025

1. Overview

At AI Voice Agent (“we,” “our,” or “us”), we strive to ensure that our users are satisfied with the services provided through https://aivoiceagent.aiwhizpro.com/ (the “Website”).
This Refund & Cancellation Policy explains the terms and conditions related to payments, cancellations, and refunds for our AI-powered voice interaction and automation services (“Services”).
By purchasing or subscribing to our Services, you agree to this Policy.

2. Nature of Our Services

Our platform offers digital, AI-driven, and subscription-based services that are delivered electronically and instantly upon activation or purchase.
Due to the digital and customized nature of these services, refunds are generally not automatic once the service is delivered or activated.

However, we understand that certain cases may require review and are committed to addressing them fairly.

3. One-Time Payments

For any one-time purchase (e.g., activation of a specific feature, AI credit, or add-on):

Once payment is confirmed and the service is activated, it is non-refundable.
If you experience technical issues that prevent access or use of the purchased service, please contact support@aivoiceagent.aiwhizpro.com within 7 days of purchase.
We will verify the issue and, if found valid, offer:
A full or partial refund, or
A replacement service or credit of equal value.

4. Subscription Plans

If you subscribe to a recurring plan (monthly, quarterly, or annual):

You may cancel your subscription at any time through your account settings or by contacting support.
Cancellations will take effect at the end of the current billing cycle.
You will not be charged for subsequent billing periods after cancellation.
No prorated refunds will be issued for the remaining days of the current billing cycle.

You will continue to have access to the Services until the subscription expires.

5. Trial or Promotional Offers

If a free trial or promotional offer is provided:

You may cancel before the trial period ends to avoid being charged.
Once the trial converts to a paid plan, the same no-refund terms for subscriptions apply.

6. Duplicate or Unauthorized Payments

If you believe you have been charged twice or billed without authorization:

Contact us immediately at billing@aivoiceagent.aiwhizpro.com with payment details and proof of transaction.
Verified duplicate or unauthorized transactions will be refunded in full within 7–10 business days.

7. Refund Eligibility Summary

Type of Payment

Refund Eligibility

Timeframe to Request

One-Time Purchase (Digital Service)

Refund only if not delivered or technical failure

Within 7 days

Subscription Plan

No refund after activation; cancel anytime for next cycle

Cancel anytime

Duplicate or Unauthorized Charge

100% Refund after verification

Within 10 business days

Trial / Promotional Offer

Cancel before trial ends

N/A

8. Refund Processing Time

Approved refunds are processed within 7–10 business days from the date of approval.
Refunds will be credited to the original payment method used during the purchase.
Processing times may vary depending on your bank, payment gateway, or card issuer.

9. Cancellations by AI Voice Agent

We reserve the right to cancel or suspend access to any account or service if:

Payment is incomplete or invalid.
Fraudulent or unauthorized activity is suspected.
There is a violation of our Terms of Service.

If cancellation occurs due to our system error or failure to deliver the promised service, you will be eligible for a full refund.

10. Non-Refundable Cases

Refunds will not be provided if:

You changed your mind after purchase.
The product was used successfully.
Access was denied due to policy violations.
Service issues were caused by user-side configuration, connectivity, or third-party limitations.

11. Contact for Refund or Cancellation

For any refund or cancellation request, contact our support team:

Email: [support@aivoiceagent.aiwhizpro.com]
Phone: [Insert Contact Number]
Address: [Insert Business Address]

When contacting us, please include:

Full name
Order or transaction ID
Date of purchase
Payment method used
Description of the issue

12. Policy Updates

We may revise this Refund & Cancellation Policy periodically to reflect service changes or legal updates.
The latest version will always be available on this page with the updated “Last Updated” date.

Continued use of our Services after updates constitutes your acceptance of the revised Policy.